The Client Success Manager is a position we have created to add an additional layer of accountability to every CFT Member’s fitness and health journey. The Client Success Manager (CSM) oversees helping all members set attainable 90-day goals and keeping them accountable to hitting those goals amongst many other tasks. The happiness and success of the CFT Fam is a massive part of our mission as a gym. If our members are not happy, successful, and accountable to their goals we do not stand much of a chance of helping 5000 people in the Tracy area beat chronic diseases like type 2 diabetes, obesity, and heart problems.
The CSM is the heartbeat of CFT Fitness. Many of us have started and fell off during our fitness journeys due to a lack of accountability and support, the CSM fills that gap by checking in regularly and keeping detailed notes on your goals so you never forget why you started in the first place. For some that lack a lot of positive motivation in their lives currently, the CSM may simply be that constant happy person you get to look forward to hearing from multiple times per month. When you need to reassess your goals and set new targets, the CSM plays the role of guide and will meet with you to clarify and log your new 90-day goals along with smaller tasks to help you increase your chances of success.
Since we created this position, we have noticed a significant change in the number of clients that are hitting their goals, increase in attendance to classes, and higher compliance to their nutrition plans. This added layer of accountability and positive support has added tremendous value to our clients’ health journeys as well as rubbing off on our entire staff. Our client experience is now more than simply the time you spend in the gym but a consistent support system even outside the gym.
Our CSM is the positive, caring, and brilliant Katie Mathisen! Katie is a full-time employee at CFT and is easily accessible via email and text. It is our entire mission to help everyone that walks through our doors and entrusts us with their fitness and health goals to succeed. You are not alone on this journey and deserve to have support long the way to exponentially increase the chances of success. We are invested financially, mentally, and physically in the success of our entire CFT Fam.
If you’re interested in learning more about joining the CFT Fam you can book a No Sweat Intro at this link: Change Your Life